Built for Shopify support teams

Your support inbox already knows what your store should fix next.

Turn a week of customer conversations into a clear, prioritized report—so you can reduce repeat tickets, improve product pages, and fix the moments costing you trust.

No account needed. Your file stays in your browser.

Weekly support pulse

3 issues worth fixing now

Report ready
142conversations
8recurring themes
73issue mentions
01

Shipping delays

Tracking silence drives repeat contacts
24
02

Product pages

Missing dimensions create doubt
12
Next best move Send an update when tracking stalls for 72 hours.

When the same questions keep showing up…

“Where is my order?”“Will this fit?”“How do I return it?”
SignalDesk shows you the pattern behind them.

From conversations to decisions

See what customers repeat. Know what to change.

Each report turns unstructured support conversations into evidence your team can act on.

Shipping · 30 mentions

Spot where delivery anxiety starts

Find stalled tracking, missed promises, and the updates that could prevent repeat contacts.

Example outcome Trigger a proactive update after 72 hours with no movement.

Product pages · 25 mentions

Find the details shoppers can’t find

See where missing dimensions, materials, or visuals create questions and returns.

Example outcome Add a standard dimensions block and in-context scale photo.

After-sales · 18 mentions

Reveal friction after the purchase

Understand where returns, replacements, and slow replies erode customer confidence.

Example outcome Prioritize damage claims and send immediate next steps.

A focused weekly pulse

Clear evidence, not another dashboard.

SignalDesk analyzes the language and repetition in a CSV or text export of support conversations. It groups recurring issues and surfaces representative customer quotes—without adding another system to manage.

Private by design for this prototypeAnalysis runs in your browser. Conversation files are not uploaded or stored, and no account is required.

What you receive

Prioritized themesRanked by frequency across your conversations

Customer evidenceRepresentative quotes behind each finding

Practical next stepsOne clear action for every recurring issue

Try the prototype

Find your support signals in minutes.

Start with the sample or use a CSV or text export from your support inbox.

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Step 1 of 3

Upload your conversations

Choose a CSV or plain text export from your support inbox.

Ready to find your support signals?

Use your own file or explore with our prepared sample.

CSV or TXT · Up to 10 MB
One conversation per row works best Headers are detected automatically English language supported

Your files stay in this browser and are never uploaded to a server.